Start a Return

Start a Return

At PIL, we stand behind the quality of our products. Our return policy is designed to address genuine product defects or errors on our part. Due to the hygienic nature of personal care items, we are unable to accept returns or exchanges for products that are simply unwanted, no longer needed, or purchased by mistake, provided the product is functionally intact and as described.

Eligibility for Returns & Replacements
We will gladly accept returns and provide a replacement or refund for products under the following conditions:

The product is defective or damaged upon arrival.

You received an incorrect item compared to your order confirmation.

The product has a verified material or workmanship flaw that affects its core performance.

Returns are NOT accepted for: change of mind, preference (e.g., color, scent), or products that have been used, opened (for non-defective items), or are otherwise in resalable condition. All return requests require prior authorization.

How to Initiate a Defective/Incorrect Item Return

Contact Us Immediately: Report the issue to our customer service at [sales@ilyuhealth.com] within 7 days of delivery. For damaged/defective items, photo or video evidence is required.

Obtain Authorization: We will review your claim and, if eligible, provide a Return Merchandise Authorization (RMA) number and instructions.

Ship the Item: Return the product in its original packaging with all accessories, using the provided method. The RMA number must be visible on the package.

Resolution
Upon receipt and inspection of the returned item, we will confirm the issue. If approved, we will process a replacement shipment at our cost or issue a full refund (including original shipping) to your original payment method, at our discretion. Processing may take 10-14 business days after approval.

International Orders: For orders shipped outside China, we will cover the cost of return shipping for verified defective/incorrect items. The customer is responsible for any customs duties or taxes incurred during the return process.